LATEST NEWS
The Case for Repurposing Unwanted Kiosks
Remember DVDs? A recent story that caught our attention is the sad but hardly surprising demise of DVD rental company Redbox in the US. Back in the day, Redbox was a true pioneer of self-service kiosks. Its business model was [...]
Why Kiosk Technology Will Kill Off Passports
The first time most people heard of biometric technology was when they got their first biometric passport. These futuristic-sounding travel documents have been the norm in the UK for close to 20 years, and the government issues some five million [...]
Why ‘Smartphone Offloading’ Makes Sense for Kiosks
There is a school of thought that kiosks and smartphones are in direct competition. That everything you can do on a kiosk, you can do on a mobile device. Pay for shopping without the mediation of a cashier, order food, [...]
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Embedded Hardware, the Unsung Heroes of Kiosk Performance
As visual creatures, human attention tends to focus on whatever draws the eye most. So with kiosks, functionality centres around the touchscreen interface. In fact, it’s no accident that the vast majority of computerised devices, from smartphones to PCs, are [...]
What is ‘Phygital’ Dining and Why Should You Know About It?
‘Phygital’ might not be the most graceful portmanteau of two words ever thought up. But as a description of the blurring lines between physical spaces and digitised experiences, it speaks to a growing reality in our daily lives. This is [...]
The Ethics of Facial Recognition Technology
Facial recognition technology has huge potential in the world of self-service. It is already widely used in kiosks for identification, security and personnel access, including in high-profile applications like border control. In sectors such as retail, food service, hospitality and [...]
Five Steps to Optimising Kiosk Performance
One of the classic errors businesses make with new technology is putting all their focus on the onboarding phase and expecting results to automatically follow. The underlying assumption here is that the simple act of adopting tech is sufficient to [...]
How Generative AI Could Transform the Information Kiosk Experience
Kiosks are best known for providing self-service ordering and checkout options in retail and hospitality. But there’s an argument to say that the most common (or at least the most broadly applicable) use for kiosks is as information points. From [...]
Why Self-Service Will Never Spell the End of People Power
It was Alan Turing, code-breaking war hero, computer science pioneer and all-around mathematical genius, who gave one of the earliest versions of the much-recycled “the machines are taking over” quote. It was during a pretty obscure lecture given in 1951 [...]
Cutting Through the Media Noise Around Self-Checkout
In our last blog, we tackled the issue of the high shrink rates being reported at supermarket self-checkout points, as customers supposedly take advantage of ‘weak’ security. Our perspective is that the weakness isn’t something inherent in the technology, but [...]
How Self-Service Can Complement Human Interactions
Nearly every business these days could be described as a hybrid operation. That’s hybrid in the sense of a mix of human and machine. The advance of digital technology means that the days when every process and interaction was handled [...]
Outdoor Kiosks: Who Are They For and What Are Their Benefits?
Ask people where they use self-service kiosks, the most common answer you will get is likely to be supermarket checkouts or fast food restaurants. Make a list of the top 10 answers, and we wouldn’t be surprised if they were [...]
How to Give Your Guests the Best Self-Service Experience in 2024
Self-service kiosks are having a transformational impact across customer-facing industries. Much of the buzz is focused on retail and the quick-service restaurant (QSR) sector. But that hardly scratches the surface of where kiosks are being used to reimagine the customer [...]
Five Benefits of Including Feedback Options on Your Kiosks
Customer feedback has become a familiar feature of the digital world. Buy something online, visit a website, download an app, you’ll often be asked to leave a review or share whether you were satisfied with the experience (or otherwise). There’s [...]
Why the Trend for Payment Kiosks Cannot Afford to Overlook Cash
Are we heading towards a cashless economy? Certainly, when you look at the growth in digital payments over the past decade or so, you can understand why a lot of people believe cash will become obsolete. And sooner rather than [...]