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Troubleshooting Your Next Kiosk Rollout
You know the saying about familiarity breeding contempt? We don’t know about that applying to kiosks (and we certainly hope it doesn’t). But replace ‘contempt’ with ‘complacency’, and we might have to concede you had a point. Businesses are naturally [...]
Your Digital Concierge Awaits: Checking In On the Future of Hotel Self-Service
Hotel kiosks have traditionally solved one obvious problem: queues at reception. As we explored in previous articles like this one on the changing role of hotel reception, self-service check-in reduces waiting times, while also providing a 24/7 service without condemning [...]
Are Customers Actually Using Your Kiosks? Here’s How to Make Sure They Do
A lot of time, money and effort goes into a kiosk roll out. Businesses can spend months exploring hardware and software options, pouring over specifications, having customised tools built and running tests and pilots. Understandably, there’s a sense of relief [...]
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No ID, No Delay: Why Automated Age Verification is a Breakthrough Moment in Self-Service
In the ultra-high-tech digitised world we live in, it’s almost anomalous that there are still things we can’t buy without permission from a living, breathing, flesh-and-bones human being. How quaint and old-fashioned! Yet that’s the reality of purchasing alcohol, tobacco, [...]
When Should You Start Planning for Your Kiosk’s Retirement? Before You Buy It
Buying a new kiosk for your business requires you to weigh up plenty of things. One that might not be top of your checklist is what happens when a kiosk reaches its end of life several years down the line. [...]
Accessibility on Demand: Could Kiosks Transform Access to Assistive Devices?
Accessibility is a hot current topic in the kiosk industry. As we discussed in this previous post, there’s widespread consensus that technology has an important role to play in making retail, hospitality and leisure environments more inclusive, and kiosks are [...]
The Practical Challenges of Bringing Identity Verification into Self-Service
Here at Acante, it’s a source of pride that we’ve long been ahead of the curve on what we like to call ident kiosks - self-service kiosks used primarily for identification purposes. While other manufacturers and vendors concentrated on self-service [...]
Plugging the Justice Gap With Self-Service Kiosks
In this previous post, we discussed using self-service kiosks to help ease the chronic backlog of cases that have been hampering the UK court system for a number of years now. Since we wrote that article, the situation has gotten [...]
How Retail Self-Service is Growing Beyond the Checkout
A recent survey of large retail chains in the US produced a remarkable stat about self-service technology adoption. It found that retailers classified as being at a mature stage of self-service adoption were now running, on average, 3.5 distinct self-service [...]
Unpicking the EES Travel Kiosk Chaos: What Went Wrong?
We’re getting to that time of year when people’s thoughts start to turn to summer holiday plans. But this year, a lot of Brits might be thinking twice about heading to Europe after some horror-story headlines surrounding the launch of [...]
LED Wall Buying Guide: How to Supersize Your Display Game
From events to retail, sports and leisure venues to public amenities, LED video walls are supersizing digital signage and graphic displays across many different locations. As we discussed in this previous post, LED walls are ideal when you want to [...]
How Kiosks are Stepping in to Speed Up Vision Screening
If you are one of the 59% of people in the UK who wear glasses, you will be familiar with the routine around accessing eye tests and wider vision care. Most of the time, you are dealing with high street [...]
How Kiosk Tech Can Counter the Decline of In-Person Banking Services
The decline in the number of bank branches in the UK has been the source of much debate in recent years. When you look at the statistics, it’s easy to see why. The number of bank and building society branches [...]
Three Ways Kiosks Improve Safety and Security in Schools
Safeguarding students is a sacred duty that tops the list of priorities for every school. It’s enshrined in law. It’s what every parent expects. As part of this duty, schools take monitoring the personnel on school premises very seriously. This [...]
Kiosk or Robot? How AI is Changing the Dynamics of Self-Service
There’s no shortage of theories explaining why self-service technology has become such a phenomenal success. They cover the obvious benefits to businesses of offloading core operational aspects of service and transactions to customers and end users, reducing workloads and labour [...]