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How Self-Service Can Complement Human Interactions
Nearly every business these days could be described as a hybrid operation. That’s hybrid in the sense of a mix of human and machine. The advance of digital technology means that the days when every process and interaction was handled [...]
Outdoor Kiosks: Who Are They For and What Are Their Benefits?
Ask people where they use self-service kiosks, the most common answer you will get is likely to be supermarket checkouts or fast food restaurants. Make a list of the top 10 answers, and we wouldn’t be surprised if they were [...]
How to Give Your Guests the Best Self-Service Experience in 2024
Self-service kiosks are having a transformational impact across customer-facing industries. Much of the buzz is focused on retail and the quick-service restaurant (QSR) sector. But that hardly scratches the surface of where kiosks are being used to reimagine the customer [...]
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Five Questions to Ask Before You Buy Your Next Kiosk
Globally, self-service kiosks represent a real growth market. Some forecasts put expected CAGR over the next five years into double-digits, as more and more businesses across all sectors of the economy look to get onboard with this game-changing technology. The [...]
Four Ways Kiosks Can Boost Inclusivity
Inclusivity is one of the watchwords of the modern world. Yet despite great strides being made in recent years to make workplaces and public spaces more accessible and welcoming to all, it’s clear we still have a long way to [...]
Why EV Charging Points are Emerging as a Hot Kiosk Trend
There are a number of different reasons why kiosks have become one of the technological success stories of the past decade. One is undoubtedly their versatility. They have proven to be adept at adapting new use cases time and time [...]
Unattended Retail: Four Models and What They Have to Offer Part 2
In our last post, we started to explore the diversity in kiosk use cases across retail. Under the umbrella term ‘unattended retail’, kiosk technology has become a driving force in retail innovation, delivering choice and convenience to shoppers through self-service, [...]
Unattended Retail: Four Models and What They Have to Offer Part 1
The surest sign that a technology has reached full maturity is when it starts to evolve and diversify beyond its original use cases. Or its original design, for that matter. On that basis, kiosks have been a ‘mature’ technology for [...]
The Importance of User Interface Design for Self-Service Kiosks
Technology is capable of truly amazing things. But without paying attention to the user interface design (UI), it doesn’t matter how clever or groundbreaking or revolutionary your tech product is. If it’s not simple and straightforward for people to use, [...]
How Kiosk Technology is Driving Smart Vending
Remember the vending machines of old? Coin-operated, and mechanical, it often felt something of a lottery as to whether you’d get the product you wanted. Today’s models look very different. Slick, digital, touchscreen operated - like so many electronic devices, [...]
What Are Smart City Kiosks and What Are They Used For?
In an age when everything from phones to TVs to homes is ‘smart’, smart cities stand out as the most ambitious of all such data-fuelled, connected concepts. It’s a simple matter of scale. Something like a smart refrigerator, for example, [...]
Emerging Trends in Self-Service Checkout
Self-service checkout can nowadays be considered a mature technology, especially in the hyper-accelerated terms of digitisation. One of the original use cases for kiosks, self-checkout is now a familiar point of sale option across retail, hospitality, leisure and entertainment, travel [...]
Why Interactive Kiosks Could Breathe New Life Into Bricks-and-Mortar Branches
How people interact with business is changing. These days, we’re just as likely to make a purchase online as we are to walk into a shop. If we want information or support, we’ll click on a live chat widget or [...]
Why Building Trust in Biometrics is the Last Hurdle to Adoption
By 2010, the hype around cloud computing in tech circles was already reaching fever pitch. Google CEO Eric Schmidt had coined the term ‘cloud’ four years earlier to talk about the ‘opportunity’ running IT architecture in remote servers presented. Amazon [...]
Kiosk Connectivity: Five Reasons to Consider Mobile
There’s a lot to marvel about modern digital technology. But perhaps the most amazing part of it all is also the part we take most for granted - connectivity. For all the clever things your smartphone can do, and the [...]