Self-service kiosks are having a transformational impact across customer-facing industries. Much of the buzz is focused on retail and the quick-service restaurant (QSR) sector. But that hardly scratches the surface of where kiosks are being used to reimagine the customer experience. Hotels, airports, cinemas, leisure attractions - you can also add more service-oriented sectors like [...]
Customer feedback has become a familiar feature of the digital world. Buy something online, visit a website, download an app, you’ll often be asked to leave a review or share whether you were satisfied with the experience (or otherwise). There’s good reason for this. According to Zendesk, online customer reviews influence 88% of consumer buying [...]
Are we heading towards a cashless economy? Certainly, when you look at the growth in digital payments over the past decade or so, you can understand why a lot of people believe cash will become obsolete. And sooner rather than later. In 2010, more than half of all payments made in the UK were in [...]
Self-service ordering points changed the face of the quick-service restaurant (QSR) sector. Now we could be on the verge of another revolution. And it’s all thanks to voice-recognition AI - the kind of technology that lets you control your Alexa or Google Home devices without a screen, just by the power of your voice alone. [...]
Self-service is part of the modern world we live in. Whether it’s scanning items at a supermarket self-checkout aisle, or browsing through an online knowledgebase to find out how to resolve an issue with a digital service, we’re all used to the ‘DIY’ approach these days. But what do we think of all this, really? [...]
No retailer expects every customer to be happy with every item they purchase. But a worrying rise in the number of returns is causing businesses all sorts of headaches. And with Christmas just around the corner, many retailers are bracing themselves for a post-festive season avalanche of returned gifts, posing considerable logistical challenges, adding unwanted [...]
In a previous post, we set out to explain the role that interactive kiosks could play in revamping bricks-and-mortar retail. With falling footfall and customer expectations increasingly conditioned by the digital experiences they get online, retailers are under pressure to find new ways to engage the people who step through their doors. Kiosks, we argued, [...]
Self-service card dispensing has become increasingly popular among businesses and institutions. Making full use of the innovations kiosk technology offers, modern self-service dispensers automate the entire process of creating and issuing cards, whether for identification, security clearance, access, store loyalty cards, or for any other purpose. One of the reasons self-service card dispensing continues to [...]
It’s no secret why self-service kiosks have proven to be such a roaring success. 85% of consumers say that self-service is quicker and more convenient than staffed alternatives. In other words, kiosks provide a winning experience that is right in line with modern consumers’ expectations. But that doesn’t mean anyone can be complacent about what [...]
We all know that online commerce has revolutionised retail. In 2022, more than a quarter (26.5%) of all retail sales in the UK were digital, double the figure from a decade earlier. There are a lot of plus points to the e-commerce revolution. Especially from the consumer’s perspective, the growth in e-commerce means greater choice, [...]
