You know the saying about familiarity breeding contempt? We don’t know about that applying to kiosks (and we certainly hope it doesn’t). But replace ‘contempt’ with ‘complacency’, and we might have to concede you had a point. Businesses are naturally cautious about new technology. No matter what the level of hype around it, when it [...]
Hotel kiosks have traditionally solved one obvious problem: queues at reception. As we explored in previous articles like this one on the changing role of hotel reception, self-service check-in reduces waiting times, while also providing a 24/7 service without condemning staff to having to sit through the graveyard shift. Being the kiosk advocates that we [...]
A lot of time, money and effort goes into a kiosk roll out. Businesses can spend months exploring hardware and software options, pouring over specifications, having customised tools built and running tests and pilots. Understandably, there’s a sense of relief and celebration when roll out is completed. Everyone can pat themselves on the back for [...]
In the ultra-high-tech digitised world we live in, it’s almost anomalous that there are still things we can’t buy without permission from a living, breathing, flesh-and-bones human being. How quaint and old-fashioned! Yet that’s the reality of purchasing alcohol, tobacco, vapes, fireworks and plenty more age-restricted products. And it poses a problem for self-service. A [...]
Buying a new kiosk for your business requires you to weigh up plenty of things. One that might not be top of your checklist is what happens when a kiosk reaches its end of life several years down the line. People start making retirement plans years before the actual event - often from the moment [...]
Accessibility is a hot current topic in the kiosk industry. As we discussed in this previous post, there’s widespread consensus that technology has an important role to play in making retail, hospitality and leisure environments more inclusive, and kiosks are on the front line of that. There are lots of ways that kiosks can promote [...]
Here at Acante, it’s a source of pride that we’ve long been ahead of the curve on what we like to call ident kiosks - self-service kiosks used primarily for identification purposes. While other manufacturers and vendors concentrated on self-service checkouts and customer-facing information points, we were early to recognise the potential of kiosks for [...]
In this previous post, we discussed using self-service kiosks to help ease the chronic backlog of cases that have been hampering the UK court system for a number of years now. Since we wrote that article, the situation has gotten worse rather than better. In the last quarter of 2025, the outstanding caseload at Crown [...]
A recent survey of large retail chains in the US produced a remarkable stat about self-service technology adoption. It found that retailers classified as being at a mature stage of self-service adoption were now running, on average, 3.5 distinct self-service types. The ‘types’ covered in the report reveal a clear bias in focus towards supermarket/grocery [...]
We’re getting to that time of year when people’s thoughts start to turn to summer holiday plans. But this year, a lot of Brits might be thinking twice about heading to Europe after some horror-story headlines surrounding the launch of the EU’s new automated Entry/Exit System (EES) for non-EU travellers. On the face of it, [...]
