A recent survey of large retail chains in the US produced a remarkable stat about self-service technology adoption. It found that retailers classified as being at a mature stage of self-service adoption were now running, on average, 3.5 distinct self-service types. The ‘types’ covered in the report reveal a clear bias in focus towards supermarket/grocery [...]
We’re getting to that time of year when people’s thoughts start to turn to summer holiday plans. But this year, a lot of Brits might be thinking twice about heading to Europe after some horror-story headlines surrounding the launch of the EU’s new automated Entry/Exit System (EES) for non-EU travellers. On the face of it, [...]
If you are one of the 59% of people in the UK who wear glasses, you will be familiar with the routine around accessing eye tests and wider vision care. Most of the time, you are dealing with high street opticians like Specsavers, Boots and Vision Express. This is where you book your eye tests [...]
The decline in the number of bank branches in the UK has been the source of much debate in recent years. When you look at the statistics, it’s easy to see why. The number of bank and building society branches is now less than a third of what it was in the mid 1980s - [...]
Safeguarding students is a sacred duty that tops the list of priorities for every school. It’s enshrined in law. It’s what every parent expects. As part of this duty, schools take monitoring the personnel on school premises very seriously. This includes making sure that all pupils can be accounted for at all times. But also [...]
There’s no shortage of theories explaining why self-service technology has become such a phenomenal success. They cover the obvious benefits to businesses of offloading core operational aspects of service and transactions to customers and end users, reducing workloads and labour pressures in the process. But any theory of self-service success also must acknowledge the plain [...]
It’s a good time to be a kiosk vendor. Demand continues to rise, and the overall value of the market is forecast to grow by close to 11% year-on-year to 2030. That will see millions of new kiosks purchased and installed over the next four years - great news for a business like ours. But [...]
Splashing the cash is something few of us can afford to do without a considerable amount of care and attention at present. As a business owner, this can leave you feeling conflicted. On the one hand, you want to invest in growth, and you know that tech in particular can help in a big way. [...]
We live in a world where hard and fast categories are increasingly being challenged. Concrete definitions might be attractive for their simplicity and clarity. But they remove much of the nuance, and colour and texture that is our actual lived experience of how things are. Much of the impetus behind the drive towards blurred lines [...]
Just like you, your kiosks have had a busy year. And if you happen to be a retailer, a restaurant owner, a hotel operator or a leisure venue, your kiosks and your staff will be ending the year working harder than ever through the peak festive season. Unlike people, machines don’t need a break to [...]
