For a number of years now, it’s been an open secret that B2B customers have had a serious case of the green-eyed monsters. Business buyers have looked at their consumer counterparts, and at all the digital innovations in retail that have focused squarely on creating ‘a great customer experience’, and they’ve felt more than a [...]
As much as we live in a world that enthusiastically embraces innovation in practically every area of our lives these days, there’s a streak in us that loves a good dose of controversy to accompany the new-fangled. If you’ve come across the term ‘dynamic pricing’ in mainstream media over the past year or two, there’s [...]
Holiday season is upon us. And as we all plan our big summer get away, amidst all the excitement, there will undoubtedly be parts of the holiday experience we don’t look forward to with as much enthusiasm. The stress of remembering everything we need to pack, for example. Long queues through security at the airport. [...]
Biometric technology is transforming security and personal identification. The use of physical traits - fingerprints, facial features, patterns of the iris in the eye - to authenticate a person’s identity is already widespread in things like border control and premises access. And within the next few years, it is set to have a huge impact [...]
Things are tough out there for business owners. Just as you think that one disruptive influence or inflationary pressure is starting to ease, something else comes along to take its place. Consumer confidence is low, businesses are having to watch their margins like a hawk. We get it. Customers looking to buy Acante kiosks all [...]
Everyone has probably heard of Amazon Go stores by now. Back when they were first launched in 2016, they were billed as trailblazers for a new era of ‘cashierless’ retail, utilising ‘just-walk-out’ technology that scans what customers take off a shelf, and charges them for it automatically via a mobile app. The concept has never [...]
As kiosk manufacturers, we won’t hear a bad word about touchscreens. Touchscreen technology has transformed the world we live in. By doing away with the need for a keypad interface, touchscreens have allowed digital tech to shrink down into the pocket-sized forms we now all carry around with us. And more importantly (in our humble [...]
Even our progressively tech-savvy world might not yet be ready for self-service justice. But given the backlog crisis hampering the UK court system right now, there’s a strong argument for giving self-service technology more of a role in legal administration. The backlog of court cases has been an issue since the COVID-19 pandemic. But despite [...]
We’ve written previously about the transformational impact kiosks have had in the QSR sector. But for dine-in restaurants, the love affair with self-service has been much more of a slow burn. There are some very good and obvious reasons for this, of course. Dine-in and QSR operate in very different ways. Fast food is all [...]
Regular readers will know we enjoy a story about innovative and inspiring uses of kiosks and related self-service technology. This month, this story caught our attention about the growing trend for book vending machines in the USA. The inspiring part is how many of these machines are supporting efforts to improve literacy rates. They’re being [...]
