News2022-05-11T14:04:36+01:00

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How Kiosks Could Help Resolve the UK Courts Crisis

Even our progressively tech-savvy world might not yet be ready for self-service justice. But given the backlog crisis hampering the UK court system right now, there’s a strong argument for giving self-service technology more of a role in legal administration. [...]

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Five Steps to Optimising Kiosk Performance

One of the classic errors businesses make with new technology is putting all their focus on the onboarding phase and expecting results to automatically follow. The underlying assumption here is that the simple act of adopting tech is sufficient to [...]

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Why Self-Service Will Never Spell the End of People Power

It was Alan Turing, code-breaking war hero, computer science pioneer and all-around mathematical genius, who gave one of the earliest versions of the much-recycled “the machines are taking over” quote. It was during a pretty obscure lecture given in 1951 [...]

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Cutting Through the Media Noise Around Self-Checkout

In our last blog, we tackled the issue of the high shrink rates being reported at supermarket self-checkout points, as customers supposedly take advantage of ‘weak’ security. Our perspective is that the weakness isn’t something inherent in the technology, but [...]

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How Self-Service Can Complement Human Interactions

Nearly every business these days could be described as a hybrid operation. That’s hybrid in the sense of a mix of human and machine. The advance of digital technology means that the days when every process and interaction was handled [...]

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What are the Benefits of Voice-Controlled Kiosks?

Self-service ordering points changed the face of the quick-service restaurant (QSR) sector. Now we could be on the verge of another revolution. And it’s all thanks to voice-recognition AI - the kind of technology that lets you control your Alexa [...]

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What Do People Really Think About Self-Service?

Self-service is part of the modern world we live in. Whether it’s scanning items at a supermarket self-checkout aisle, or browsing through an online knowledgebase to find out how to resolve an issue with a digital service, we’re all used [...]

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