Self-service is part of the modern world we live in. Whether it’s scanning items at a supermarket self-checkout aisle, or browsing through an online knowledgebase to find out how to resolve an issue with a digital service, we’re all used to the ‘DIY’ approach these days. But what do we think of all this, really? [...]
No retailer expects every customer to be happy with every item they purchase. But a worrying rise in the number of returns is causing businesses all sorts of headaches. And with Christmas just around the corner, many retailers are bracing themselves for a post-festive season avalanche of returned gifts, posing considerable logistical challenges, adding unwanted [...]
In a previous post, we set out to explain the role that interactive kiosks could play in revamping bricks-and-mortar retail. With falling footfall and customer expectations increasingly conditioned by the digital experiences they get online, retailers are under pressure to find new ways to engage the people who step through their doors. Kiosks, we argued, [...]
Self-service card dispensing has become increasingly popular among businesses and institutions. Making full use of the innovations kiosk technology offers, modern self-service dispensers automate the entire process of creating and issuing cards, whether for identification, security clearance, access, store loyalty cards, or for any other purpose. One of the reasons self-service card dispensing continues to [...]
It’s no secret why self-service kiosks have proven to be such a roaring success. 85% of consumers say that self-service is quicker and more convenient than staffed alternatives. In other words, kiosks provide a winning experience that is right in line with modern consumers’ expectations. But that doesn’t mean anyone can be complacent about what [...]
We all know that online commerce has revolutionised retail. In 2022, more than a quarter (26.5%) of all retail sales in the UK were digital, double the figure from a decade earlier. There are a lot of plus points to the e-commerce revolution. Especially from the consumer’s perspective, the growth in e-commerce means greater choice, [...]
Globally, self-service kiosks represent a real growth market. Some forecasts put expected CAGR over the next five years into double-digits, as more and more businesses across all sectors of the economy look to get onboard with this game-changing technology. The reasons why the adoption of kiosks is continuing at such a pace are not difficult [...]
Inclusivity is one of the watchwords of the modern world. Yet despite great strides being made in recent years to make workplaces and public spaces more accessible and welcoming to all, it’s clear we still have a long way to go. One in five people still don’t think their place of work is inclusive, while [...]
There are a number of different reasons why kiosks have become one of the technological success stories of the past decade. One is undoubtedly their versatility. They have proven to be adept at adapting new use cases time and time again. Another is the fact that they can support multiple uses at once. Kiosks are [...]
In our last post, we started to explore the diversity in kiosk use cases across retail. Under the umbrella term ‘unattended retail’, kiosk technology has become a driving force in retail innovation, delivering choice and convenience to shoppers through self-service, and helping retail businesses find flexible new ways to sell while cutting costs. In our [...]
