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Why Self-Service Will Never Spell the End of People Power

It was Alan Turing, code-breaking war hero, computer science pioneer and all-around mathematical genius, who gave one of the earliest versions of the much-recycled “the machines are taking over” quote. It was during a pretty obscure lecture given in 1951 [...]

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Cutting Through the Media Noise Around Self-Checkout

In our last blog, we tackled the issue of the high shrink rates being reported at supermarket self-checkout points, as customers supposedly take advantage of ‘weak’ security. Our perspective is that the weakness isn’t something inherent in the technology, but [...]

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McDonald’s Touchscreen Kiosks: A Case Study

Have you been to a McDonald’s restaurant lately? If so, there’s a good chance you’ve come across one of the new McDonald’s touchscreen kiosks. These self-ordering screens have been cropping up in many of the fast-food chain’s restaurants over recent [...]

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