It’s no secret why self-service kiosks have proven to be such a roaring success. 85% of consumers say that self-service is quicker and more convenient than staffed alternatives. In other words, kiosks provide a winning experience that is right in line with modern consumers’ expectations. But that doesn’t mean anyone can be complacent about what [...]

We all know that online commerce has revolutionised retail. In 2022, more than a quarter (26.5%) of all retail sales in the UK were digital, double the figure from a decade earlier. There are a lot of plus points to the e-commerce revolution. Especially from the consumer’s perspective, the growth in e-commerce means greater choice, [...]

Globally, self-service kiosks represent a real growth market. Some forecasts put expected CAGR over the next five years into double-digits, as more and more businesses across all sectors of the economy look to get onboard with this game-changing technology. The reasons why the adoption of kiosks is continuing at such a pace are not difficult [...]

Inclusivity is one of the watchwords of the modern world. Yet despite great strides being made in recent years to make workplaces and public spaces more accessible and welcoming to all, it’s clear we still have a long way to go. One in five people still don’t think their place of work is inclusive, while [...]

There are a number of different reasons why kiosks have become one of the technological success stories of the past decade. One is undoubtedly their versatility. They have proven to be adept at adapting new use cases time and time again. Another is the fact that they can support multiple uses at once. Kiosks are [...]

In our last post, we started to explore the diversity in kiosk use cases across retail. Under the umbrella term ‘unattended retail’, kiosk technology has become a driving force in retail innovation, delivering choice and convenience to shoppers through self-service, and helping retail businesses find flexible new ways to sell while cutting costs. In our [...]

The surest sign that a technology has reached full maturity is when it starts to evolve and diversify beyond its original use cases. Or its original design, for that matter. On that basis, kiosks have been a ‘mature’ technology for some time now. They are, after all, used for dozens of different purposes and take [...]

Technology is capable of truly amazing things. But without paying attention to the user interface design (UI), it doesn’t matter how clever or groundbreaking or revolutionary your tech product is. If it’s not simple and straightforward for people to use, even if it feels a bit ‘clunky’ or visually isn’t up to much, people will [...]

Remember the vending machines of old? Coin-operated, and mechanical, it often felt something of a lottery as to whether you’d get the product you wanted. Today’s models look very different. Slick, digital, touchscreen operated - like so many electronic devices, vending machines have gotten ‘smart’. And it’s kiosk technology driving them. In many ways, vending [...]

In an age when everything from phones to TVs to homes is ‘smart’, smart cities stand out as the most ambitious of all such data-fuelled, connected concepts. It’s a simple matter of scale. Something like a smart refrigerator, for example, might use a limited array of sensors to detect when you are running low on [...]