There’s no shortage of theories explaining why self-service technology has become such a phenomenal success. They cover the obvious benefits to businesses of offloading core operational aspects of service and transactions to customers and end users, reducing workloads and labour pressures in the process. But any theory of self-service success also must acknowledge the plain [...]
It’s a good time to be a kiosk vendor. Demand continues to rise, and the overall value of the market is forecast to grow by close to 11% year-on-year to 2030. That will see millions of new kiosks purchased and installed over the next four years - great news for a business like ours. But [...]
Splashing the cash is something few of us can afford to do without a considerable amount of care and attention at present. As a business owner, this can leave you feeling conflicted. On the one hand, you want to invest in growth, and you know that tech in particular can help in a big way. [...]
We live in a world where hard and fast categories are increasingly being challenged. Concrete definitions might be attractive for their simplicity and clarity. But they remove much of the nuance, and colour and texture that is our actual lived experience of how things are. Much of the impetus behind the drive towards blurred lines [...]
Just like you, your kiosks have had a busy year. And if you happen to be a retailer, a restaurant owner, a hotel operator or a leisure venue, your kiosks and your staff will be ending the year working harder than ever through the peak festive season. Unlike people, machines don’t need a break to [...]
Self-service kiosks are hardly the new kids on the business tech block anymore. But you wouldn’t know that by looking at the market growth forecasts. There’s definitely a new kid energy about the latest projection that global kiosk sales are going to hit $10bn by 2031 - a cool combined annual growth rate of 7.8%. [...]
Anyone who has tried to get an appointment with their GP recently knows that health services aren’t always running at their smoothest right now. The reasons are many and complex, and certainly far beyond the scope of this blog. But there is one strand we can tug on a little - the digitisation of healthcare. [...]
Digital screens are not just taking over our children’s attention spans and personal interactions. They are also a rising force in business. From retail to restaurants, hospitals to hotels, events to education, the digital signage industry is booming. In retail alone, global sales of digital signs are worth upwards of $6bn a year and growing. [...]
It’s notoriously hard to track lines of cause and effect in the evolution of technology. For example, in the field of payments, NFC-based ‘contactless’ or ‘tap-and-pay’ cards first appeared at roughly the same time as chip-and-pin cards around the turn of the Millennium. And yet, for close to the next two decades, it seemed that [...]
Flexibility is a much sought-after quality in modern business. Companies look for recruits with flexible skillsets (and mindsets) that will enable them to adapt to different roles and challenges. Those with an interest in systems, processes and operational organisation talk up the need for ‘agility’ in an increasingly dynamic and changeable world. And, of course, [...]
