LATEST NEWS
Kiosk, ATM, Vending Machine? Defining Terms in an Increasingly Self-Service World
We live in a world where hard and fast categories are increasingly being challenged. Concrete definitions might be attractive for their simplicity and clarity. But they remove much of the nuance, and colour and texture that is our actual lived [...]
New Year’s Resolutions for Better Kiosk Care
Just like you, your kiosks have had a busy year. And if you happen to be a retailer, a restaurant owner, a hotel operator or a leisure venue, your kiosks and your staff will be ending the year working harder [...]
Four Things Driving Kiosks Towards a $10bn Market
Self-service kiosks are hardly the new kids on the business tech block anymore. But you wouldn’t know that by looking at the market growth forecasts. There’s definitely a new kid energy about the latest projection that global kiosk sales are [...]
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Four Ways The Internet Of Things Can Lift The Self-Service Experience
In the hyper-accelerated world of digital technology, the Internet of Things (IoT) feels like it has been around forever. A little like 5G mobile (and AI, for that matter), it’s a technology that got talked about and hyped-up long before [...]
How Kiosks Could Breathe New Life Into Catalogue Retail
In today’s digital world, the idea of receiving a printed catalogue the size and weight of a small paving slab through the post for the purposes of ordering goods for home delivery seems exotically quaint and old-fashioned. But in their [...]
Five Ways Kiosks Are Empowering Patients in Healthcare
Here at Acante, we love a good story of kiosk innovation that showcases the endless potential of this wonderfully flexible technology. This month, our collective eye was caught (excuse the pun!) by news of Eyebot, a US-based start-up that has [...]
Multi-Purpose Kiosks: Why Pooling Resources Makes Sense
As digitisation continues with its global takeover, the list of ordinary day-to-day tasks we can complete virtually, remotely - whatever you want to call it - continues to grow and grow. You don’t have to be that old to remember [...]
What’s Next for Kiosks in the Hotel Industry?
In the hotel industry, the quality of the guest experience has long been closely associated with the quality of service provided by staff. We see that summed up in the word ‘concierge’, which in its modern usage is synonymous with [...]
Streamlining Distribution: The Many Uses of Card-Dispensing Kiosks
Remember the days when you had to wait for a new bank, ID or membership card to arrive in the post? Ok, trick question - in a lot of cases, that’s still the world we live in. But it doesn’t [...]
Is Your Business Ready for Single User ID?
Omnichannel is a term you hear crop up in business a lot these days. It means, as per Tech Target, “provid[ing] customers with a seamless and unified brand experience, regardless of which channel they use.” What this means in plain [...]
Embedded Hardware, the Unsung Heroes of Kiosk Performance
As visual creatures, human attention tends to focus on whatever draws the eye most. So with kiosks, functionality centres around the touchscreen interface. In fact, it’s no accident that the vast majority of computerised devices, from smartphones to PCs, are [...]
What is ‘Phygital’ Dining and Why Should You Know About It?
‘Phygital’ might not be the most graceful portmanteau of two words ever thought up. But as a description of the blurring lines between physical spaces and digitised experiences, it speaks to a growing reality in our daily lives. This is [...]
The Ethics of Facial Recognition Technology
Facial recognition technology has huge potential in the world of self-service. It is already widely used in kiosks for identification, security and personnel access, including in high-profile applications like border control. In sectors such as retail, food service, hospitality and [...]
Five Steps to Optimising Kiosk Performance
One of the classic errors businesses make with new technology is putting all their focus on the onboarding phase and expecting results to automatically follow. The underlying assumption here is that the simple act of adopting tech is sufficient to [...]
How Generative AI Could Transform the Information Kiosk Experience
Kiosks are best known for providing self-service ordering and checkout options in retail and hospitality. But there’s an argument to say that the most common (or at least the most broadly applicable) use for kiosks is as information points. From [...]